Shipping & Refund Policy

• How do I initiate a return?

  Please contact support@altenew.com to assess if your order is still within the 30 days timeframe for return and get an RMA.

• If I wish to return an item do you cover the shipping fee?

  No. If you purchased the product accidentally or it’s something you’re unable to use, you will need to cover the cost of shipping to return it to us.

• What is Altenew's Refund Policy?

  Refund policy At Altenew, we strive to provide high-quality products and an excellent shopping experience. If you are dissatisfied with your purchase, we’re here to help! Please review our return and refund policy below. Return, Exchange, and Replacement Policy Return & Exchange Window: Yo...

• What is Altenew's Shipping Policy?

  Thanks for your inquiry! Here are our FAQs on shipping policy:1. How long will it take before I receive my order?- Our normal order processing time prior to shipping is3- 4business days.2. Do you ship outside US?- Yes, we do! International orders may be subject to import taxes, customs duties and...