Subscriptions

  • Can I use a discount code on my Subscription?

    Please know that any discount codes will not work on your Subscription Plan since it is already discounted as it is.

  • How can I manage my subscription (skip, update payment, or add add-ons)?

    You can learn how to skip, update payment details, add add-ons, and more by visiting our step-by-step video guide here. If you have any other questions, feel free to send us a chat!

  • How can I skip my Subscription Renewal?

    Please see the instructions below on how to skip a subscription renewal:How to Skip a Subscription1: Log in to your [Altenew Account](https://altenew.com/account/login) and click on my account 2: Click on Manage subscription3: Click on View Details4: Click on Skip Order (if you have multiple subs...

  • How does the Subscription Works?

    When you are subscribed to the Subscription plan, you are getting them 2 months earlier than its actual release date.It is a recurring plan that renews every 27th of the month. This means you don’t have to race with the other customers to go to our website just to place an order once the featured...

  • How often will I be billed and when do the Subscriptions renew?

    You will be billed once a month, and the renewal date depends on the renewal schedule. Please refer to the table below for the schedule. | | | | --- | --- | | Subscription | Renewal Date | | Craft-A-Flower | 27th of each month | | Craft Your Life Project Kit | 27th of each month | | Mini Delig...

  • How to cancel my Subscriptions?

    Thanks for reaching out to us. While we're sad to see you go, I have listed the steps on how to cancel your subscription plan. How to Cancel Your Altenew Subscription Plan: 1. Log in to Your Account Go to altenew.com and log in using your registered email address and password. 2. Access Your Ac...

  • What is the difference between One Time Purchase vs Subscribe and Save?

    **One-time purchase** means that you only get to purchase the kit at its regular price.On the other hand, **Subscribe and Save** means that you purchase the item, and at the same time you're also subscribing to a monthly plan. This means you'll be charged again on the renewal during the 27th for ...

  • What will I receive on the upcoming renewal?

    We will be sending an early access email to the subscribers 7 days before the renewal date to reveal the photo of the upcoming renewal Set/kit. Please make sure you are subscribed to our newsletter to get early access emails and view your upcoming set/kit. Aside from checking the early access ...